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Cancellation notice

If you place an order as a consumer, you have a cancellation right of which we would like to inform you below.  

Cancellation notice

Cancellation right

You are entitled to cancel this contract within fourteen days without stating reasons for such action.

The cancellation period is fourteen days and commences from the day on which you or a third party stated by you, who is not the carrier, has taken possession of the last goods.

To exercise your cancellation right you need to inform us, ADA Cosmetics International GmbH, Rastatter Strasse 2A, 77694 Kehl, Germany, tel.: +49 (0) 7853 898 525, fax: +49 (0) 7853 898 540, e-mail:, by way of an unequivocal declaration (e.g. a letter sent by post, facsimile or an e-mail) of your decision to cancel this contract. You may use the enclosed sample cancellation form in that respect. However, you are not required to use that form.

To safeguard the cancellation right, it is sufficient if you forward the notification of exercising the cancellation right prior to expiry of the cancellation period.

Cancellation consequences

If you cancel this contract, we shall be required to repay to you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have selected a type of delivery other than the most favourable standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we shall use the same payment method that you used in your original transaction unless something to the contrary was expressly agreed with you; under no circumstances shall we charge you fees for such a repayment. We may refuse to make the repayment until we have received the returned goods or until you furnish proof that you have sent the goods back depending on whichever is the earlier of the two.

You are to send the goods back to us, or hand them over to us, without delay and in any case at the latest within fourteen days from the day on which you notify us of the cancellation of this contract. The period is deemed honoured if you send the goods prior to expiry
of the period of fourteen days. The direct cost of returning the goods shall be borne by you.
You will only be required to pay for a potential loss in value of the goods if such a loss in value is attributable to handling the goods that is not required for a review of the quality, characteristics and proper functioning of the goods.

End of the cancellation notice

This cancellation right for consumers does not apply in the case of contracts

  • for the delivery of goods that are not prefabricated and an individual selection or determination by the consumer is authoritative for their manufacture, or the goods are clearly geared towards the personal requirements;  
  • for the delivery of goods that may quickly perish or goods for which the best before date has quickly lapsed;
  • for the delivery of sealed goods that are not suitable for returns for reasons involving health protection or hygiene if their seal has been removed following delivery.


Sample cancellation form

(You can download the document here. The use of the form is not obligatory, see cancellation notice. Complete and return this form only if you wish to withdraw from the contract.)

ADA International GmbH
Rastatter Strasse 2A
D-77694 Kehl
Tel.: +49 (0) 7853 898 525
Fax: +49 (0) 7853 898 540

I/we (*) cancel the contract I/we (*) entered into for the purchase of the following goods (*)/the rendering of the following service (*):

Ordered on (*)/received on (*):

Name of the consumer(s):

Address of the consumer(s):

Signature of the consumer(s) in the event of notification on paper


(*) Delete as applicable.

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