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Shipping information

Simple, quick and uncomplicated ordering…

Being the no. 1 in hotel cosmetics in Europe our body care products are made to extend your moments of indulgence from travel to home. Our online shop offers you a wide range of extraordinary wellness products for skin and hair, natural cosmetics as well as travel utilities, gift ideas and much more.

If you would like to place an order, inquire about an order, return or exchange a product or have questions regarding an invoice, please contact us:

On the Internet in our online shop

By phone: +49 (0) 7853 898 525 (rate depends on country / provider)

Monday – Thursday     8am – 5pm
Friday                           8am – 4pm

By fax: +49 (0) 7853 898 540 (rate depends on country / provider)

By email: info@ada-shop.com


Shipment and payment information

 

Shipment costs
Postage and packaging costs correspond to our offers and can vary. We are doing our best to keep your part of postage and packaging costs to a minimum.

Shipment costs for deliveries within Germany
For orders of € 35 and more, deliveries to your home address are free of charge. If the order value is below € 35, we add a mere € 3.95 of shipment costs for orders within Germany.

Shipment costs for deliveries within Europe
Deliveries to Belgium, Denmark, France, Luxembourg, the Netherlands, Austria, Switzerland: € 9.95
Shipment to the remaining European countries: € 17.95

Shipment costs for deliveries outside Europe
Shipment to Japan, the USA, Canada, Australia: € 24.95


Payment methods
Within Germany, you can pay cash upon delivery, by bank debit, prepayment or credit card. For our registered customers, you can also pay after delivery against invoice from your 2nd order onwards..
For “cash on delivery” we will charge an additional € 4.95.

Outside Germany, only credit cards and prepayments are allowed as payment methods.

Deliveries to Switzerland (CH) or outside the EU also result in additional customs and import duties.

Depending on the payment method selected, further charges can occur. In such a case, we would of course inform you of any additional costs before you have completed your order.


Delivery times
We provide a quick, reliable and uncomplicated delivery to your home address!

Delivery times within Germany
3 business days

Delivery times for deliveries within Europe
7 business days

Delivery times for deliveries outside Europe
10 business days


Order tracking

 

Would you like to know whether your parcel has been dispatched? Track your order online!
Your confirmation of dispatch email contains a shipment code and a direct link to order tracking of your delivery.

Link to DHL order tracking (You need your shipment code!)

 


Right of return

 

We guarantee optimal quality for each product that we produce. If you are not satisfied with a product, you can return all items within 14 days of receiving them (a timely sending date is sufficient) without restrictions and free of charge to the following address:

ADA International GmbH
ADA Shop
Postfach 1764
77694 Kehl
Deutschland

We will process your return as quickly as possible and are happy to change your item, credit the amount or return the payment to you. Whichever you prefer.

 


Complaints


If you have any complaints, please do not hesitate to contact our customer service:

By phone: +49 (0) 7853 898 525 (rate depends on country / provider)

Monday – Thursday    8am – 5pm
Friday                            8am – 4pm

By fax: +49 (0) 7853 898 540 (rate depends on country / provider)

By email: info@ada-shop.com

Please do not return individual items or components to us without consulting the customer service first.

ADA Cosmetics, the expert in body and skin care products.

Shampoo – Conditioner – Shower gel – Soap – Peeling – Bath salt –  Body Lotion – Massage oil – Gift sets.

 

Discover our range of care products and be inspired by our various scents.

 

- Shop for end consumers -

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