You are here: General customer information

General customer information

1. Performance reservation
In the event that the goods you order are unavailable, we reserve the right not to render the service.

2. Limited offers
With regard to the period of validity of limited offers, please see the individual products descriptions as part of the ADA shop.

3. Shipment costs

...for deliveries within Germany

 ...for deliveries within Europe

...for deliveries outside Europe

Order under 35€

3,95 € shipment costs

Deliveries to Belgium, Denmark, France, Luxembourg, the Netherlands, Austria, Switzerland, Italy: € 9.95

Shipment to Japan, the USA, Canada, Australia: € 24.95

For orders of € 35 and more: FREE OF CHARGE

Shipment to the remaining European countries: € 17.95


Postage and packaging costs correspond to our offers and can vary. We are doing our best to keep your part of postage and packaging costs to a minimum.

4. Payment methods


Within Germany, you can pay...

Outside Germany, you can pay...

-cash upon delivery (additional charge of € 4.95)

-by bank debit


-or credit card.

-pay after delivery against invoice (for registered customers, you can also  from your 2nd order onwards)


-via credit card

-via prepayment (cash in advance)

-Paypal. If selected, at the end of the order process you will be forwarded directly to PayPal. If you already keep an account with PayPal, the payment can be confirmed via PayPal directly after login. Alternatively, the payment can be confirmed after setting up an account with PayPal.

Deliveries to Switzerland (CH) or outside the EU also result in additional customs and import duties.

If you don't have a special account for foreign purchases on the web, further charges will occur: 19.-CHF servicing fee and 8% VAT of the whole purchase basket.

Depending on the payment method selected, further charges can occur. In such a case, we would of course inform you of any additional costs before you have completed your order.

5. Delivery times

Order tracking

Would you like to know whether your parcel has been dispatched? Track your order online!
Your confirmation of dispatch email contains a shipment code and a direct link to order tracking of your delivery.

Link to DHL order tracking (You need your shipment code!)

We provide a quick, reliable and uncomplicated delivery to your home address!


Delivery times within Germany

Delivery times for deliveries within Europe

Delivery times for deliveries outside Europe

1 - 3 business days

5 - 7 business days

10 business days

6. Warranty
The statutory warranty rights apply to all goods in our web shop. For more detailed information in this respect, please see Section 9 of our Terms and Conditions.

7. Guarantees

Insofar as you order products as a customer, we offer you a voluntary return guarantee within Germany next to an beside the statutory right of withdrawal, that entitles you to return the ordered products within 14 days of receipt of delivery free of charge on repayment of the purchase price. Full details of the requirements and conditions of the voluntary return guarantee can be found under Art. 11 of our Terms and Conditions.


8. Codes of conduct
Some of our products are provided with the Ecolabel of the European Union,the Ecocert-seal, the ECARF seal or Fair Trade logo. These products are manufactured and distributed in consideration of the manufacturing guidelines applicable to these labels, which can be found along with further informations about the label here:
Ecolabel – /
Ecocert –
Fair Trade –
Ecarf –


9. Consumer disputes
For the out-of-court settlements of consumer disputes the European Union has launched a website, that you will be able to turn to : You can contact us directly via email at


You have discovered our body care products during your holidays?

You are back home and would like to feel as if you were still on vacation? Then you’ve come to the right place.

In our ADA cosmetics online shop you can buy your favorite holiday body care for your home!